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Orders & Payments
Below are some of are common questions about Orders & Payments
How do I place an order?
We accept secure payments via major credit and debit cards, as well as other trusted payment options displayed at checkout. All payments are processed securely to protect your information.
What payment methods do you accept?
We accept secure payments via major credit and debit cards, as well as other trusted payment options displayed at checkout. All payments are processed securely to protect your information.
Can I change or cancel my order after placing it?
We understand that postpartum life can be unpredictable. If you need to change or cancel your order, please contact us as soon as possible. We’ll always do our best to help, although changes may not be possible once your order has been processed or shipped.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We currently ship across Australia. If you’re unsure whether we ship to your location or need special arrangements, please reach out — we’re happy to help.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the items in your order. We aim to keep shipping costs as fair and accessible as possible for all mums.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking link via email so you can keep an eye on its progress.
Do you accept returns?
We understand that sometimes things don’t work out. Returns are assessed in line with our Returns Policy and Australian Consumer Law. For hygiene and safety reasons, some postpartum care products may not be eligible for return if opened or used. If you’re unsure, please contact us — we’re always happy to guide you.